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Job Title : Career Counselor - Supportive Services for Veteran Families (New York, NY)(Jericho Project)
Date Posted : October 24, 2019
Type :

Description :

Jericho Project is a nationally-acclaimed nonprofit ending homelessness at its roots by enabling homeless individuals and families to attain quality housing, employment and mental and physical health services. The 36-year-old nonprofit serves over 2,500 individuals, including 700 veterans, annually. Jericho has been a key partner in New York City’s initiative to end veterans’ homelessness, and is leading bold, innovative strategies to do the same for families and young adults.

Our programs touch four cornerstones of a person’s life: housing, employment, wellness and family stability. We create a culture of “moving on” through a foundation of housing and supportive services provided by expert program specialists and case managers.

We have over 550 units of supportive housing including 8 residences in the Bronx and Harlem, as well as scatter-site apartments throughout NYC.

About the Position

The Career Counselor will provide direct services to program participants in order to help them achieve the highest possible level of employment, educational attainment, and/or other meaningful activity, e.g., paid internship.  Career Counselor will work closely with the site director and the case management team to ensure that tenants’ employment and educational goals are fully met. 


  • Manage a caseload of about 70 program participants.
  • Maintain active engagement in all phases of tenant enrollment in Workforce Opportunities (WfO) services, from outreach to completion of assessments and service plans. 
  • Develop and implement effective client engagement strategies; maintain high level of participation in WfO services; conduct, at minimum, bi weekly outreach to all participants and maintain related progress notes.
  • Complete employment and educational assessments on all participants; ensure that assessments and service plans are updated twice a year, and more often where needed. 
  • Identify and refer participants to job training programs; HSE, ESOL and other adult literacy programs; college and other higher education programs, as identified in participant’s service plan.
  • Assist participants in developing a job readiness portfolio, consisting of a resume and cover letter, and assessment of interviewing skills.
  • Work closely with WfO’s Employment Specialists; respond to job leads within required timeframes; identify and refer participants for matching positions, using the Electronic Case Management system (ECM) and other methods of referral. 
  • Assist participants in conducting independent job search; identify new job leads as needed and make direct referrals to employers.
  • Provide job retention and follow up services to all employed participants for a minimum of two years; offer re-placement services and referrals to training and educational programs as needed.
  • Access community resources to aide participants in their job search, job retention and/or re-placement efforts.
  • Actively participate in case conferencing sessions with the case management team and the program director.
  • Regularly attend the WfO monthly team meetings and supervisory meetings as scheduled and required.
  • Maintain and update participant records in ECM within required time frame.
  • Provide reports on participant engagement, job readiness/job search/education/training activities, and job placement outcomes as required.
  • Other responsibilities as assigned and required by the emerging needs of programs and participants, such as service delivery in multiple sites for multiple programs.


  • Bachelor’s degree is required
  • Knowledge and experience in workforce development and service delivery to low-income individuals with significant barriers to employment required
  • Must be able to work and produce desired performance outcomes in a team environment, requiring high levels of collaboration, cooperation, and team work.
  • Ability to assist 60 job seekers secure employment and job retention outcomes
  • Ability to travel throughout the five boroughs a must.
  • High level of computer literacy and written and verbal communication skills.
  • Experience working with individuals in mental health/substance abuse recovery as well as those experiencing homelessness highly preferred.
  • Experience providing supported employment services to individuals with disabilities is preferred
  • Knowledge and experience in helping low-income job seekers find and keep jobs
  • Working knowledge of Salesforce is highly desirable
  • Knowledge and experience in the application of Motivational Interviewing and Person-centered planning preferred.


Salary is commensurate with experience.  Jericho Project offers a comprehensive benefits package.

How to Apply:

Interested applicants must submit a cover letter and with salary requirements to:

                        Human Resources Department

                        Jericho Project

                        Job Code: Career Counselor- SSVF

                        245 W. 29th Street, Suite 902

                        New York, NY 10001

                        Fax 646.624.2301


No Phone Calls Please.

Jericho Project is an equal opportunity employer that does not discriminate in its hiring practices and, in order to build the strongest possible workforce, actively seeks a diverse applicant pool.

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